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1300 200 357

Privacy Policy

Urban Ergonomics


Website: urbanergonomics.com.au
Email: info@urbanhealthgroup.com.au
Phone: 1300 200 357
Address: Level 1, 80 Mount Street, North Sydney NSW 2060

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Last updated: 13 May 2026

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Urban Ergonomics respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with us, use our website, make an enquiry, book a service, or engage Urban Ergonomics for workplace ergonomic services.

This Privacy Policy has been prepared with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles, which govern the collection, use, disclosure, storage, access and correction of personal information in Australia. The Australian Privacy Principles also apply to health service providers that handle health information.

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1. Who we are

Urban Ergonomics provides ergonomic consulting, workplace assessments, injury prevention services, workplace health advice, corporate wellness services and related professional services.

For the purpose of this Privacy Policy, “Urban Ergonomics”, “we”, “us” and “our” refers to Urban Ergonomics and its related business operations within Urban Health Group.

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2. What personal information we collect

We may collect personal information including, but not limited to:

  • your name;

  • phone number;

  • email address;

  • workplace or employer details;

  • job title or role;

  • billing or payment-related information;

  • appointment, booking or enquiry details;

  • information provided through website forms;

  • information provided when you contact us by phone, email or online;

  • ergonomic, workplace or workstation-related information;

  • health, injury or physical discomfort information where relevant to an ergonomic assessment or workplace health service;

  • reports, notes, photographs or observations relating to an ergonomic assessment, workstation setup or workplace environment.

Some information we collect may be considered sensitive information or health information under Australian privacy law. Health information is subject to stricter privacy requirements under the Privacy Act.

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3. How we collect personal information

We may collect personal information when you:

  • visit or use our website;

  • complete an online contact form;

  • make an enquiry;

  • book an ergonomic assessment, workplace assessment, presentation or related service;

  • communicate with us by phone, email, online form or in person;

  • provide information during an ergonomic assessment;

  • are referred to us by your employer, insurer, workplace, case manager or another third party;

  • participate in a workplace health, ergonomic or injury prevention program;

  • subscribe to updates, marketing or educational communications.

Where reasonable and practical, we will collect personal information directly from you. In some cases, we may collect information from a third party, such as your employer, workplace representative, insurer, rehabilitation provider, case manager or treating health professional.

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4. Why we collect personal information

We collect personal information so that we can:

  • respond to enquiries;

  • provide ergonomic assessments and workplace health services;

  • make bookings and manage appointments;

  • prepare ergonomic reports, recommendations and workplace advice;

  • communicate with you, your employer or other relevant parties;

  • provide injury prevention, health, safety and workplace wellbeing services;

  • issue invoices, receipts or payment information;

  • manage our business administration and record keeping;

  • improve our website, services and customer experience;

  • comply with legal, regulatory, insurance and professional obligations;

  • send relevant updates, educational information or marketing material, where permitted.

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5. Health and sensitive information

In the course of providing ergonomic and workplace health services, we may collect information about your physical health, injuries, symptoms, discomfort, functional capacity, work duties, workstation setup or other relevant health-related information.

We will only collect sensitive or health information where it is reasonably necessary for the services we provide, where you have consented, or where we are otherwise permitted or required by law.

We will use health information only for the purpose for which it was collected, or for directly related purposes that you would reasonably expect, unless you consent to another use or disclosure, or the law permits or requires it.

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6. Disclosure of personal information

We may disclose your personal information where reasonably necessary to:

  • your employer or workplace representative, where the service has been arranged through your workplace;

  • insurers, rehabilitation providers or case managers, where relevant;

  • treating practitioners or allied health professionals, where appropriate and with consent where required;

  • our employees, contractors, consultants or administrative staff;

  • IT, software, booking, accounting, website, data storage or business support providers;

  • professional advisers, such as accountants, lawyers or insurers;

  • government, regulatory or legal authorities, where required by law.

We do not sell your personal information.

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7. Employer-arranged services

Where an ergonomic assessment, workplace assessment or related service is arranged and paid for by your employer, we may provide your employer with information reasonably necessary for the purpose of that service. This may include ergonomic recommendations, workstation findings, workplace adjustment recommendations, risk observations or other information relevant to workplace health, safety or injury prevention.

We will aim to limit disclosure to information that is relevant and reasonably necessary for the purpose of the service.

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8. Website, cookies and analytics

When you use our website, we may collect certain technical information, such as:

  • IP address;

  • browser type;

  • device type;

  • pages visited;

  • time spent on our website;

  • referral source;

  • website usage data.

Our website may use cookies, analytics tools or similar technologies to improve website performance, understand user behaviour and improve our services.

You can usually adjust your browser settings to refuse cookies or notify you when cookies are being used. However, some website features may not function properly if cookies are disabled.

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9. Marketing communications

We may use your contact details to send you relevant information about our services, updates, educational content, workplace health resources or promotional material.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe function where available.

We will not use sensitive health information for direct marketing unless permitted by law and with appropriate consent where required.

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10. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We may store information in physical files, electronic systems, cloud-based software, practice management systems, email systems, accounting systems and secure business platforms.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted online.

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11. Accessing or correcting your personal information

You may request access to the personal information we hold about you. You may also request that we correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

To request access or correction, please contact us using the details below.

We may need to verify your identity before providing access or making corrections. In some circumstances, we may refuse access or correction where permitted by law, but we will explain the reason where appropriate.

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12. Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including for service delivery, reporting, legal, insurance, accounting, professional and regulatory obligations.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

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13. Overseas disclosure

Some of the software, cloud storage, website hosting, booking, email, analytics or business systems we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy obligations.

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14. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

You should review the privacy policy of any third-party website you visit.

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15. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so we can investigate and respond.

We will aim to respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

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16. Contact us

For privacy enquiries, access requests, correction requests or complaints, please contact:

Urban Ergonomics
Level 1, 80 Mount Street
North Sydney NSW 2060

Email: info@urbanhealthgroup.com.au
Phone: 1300 200 357
Website: urbanergonomics.com.au

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17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations or privacy practices.

The updated version will be published on our website with the date of the latest update.

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